Occasional junk mail can be a minor annoyance, but when you receive 1-2 letters a week from a service provider, it’s ridiculous and wasteful.
This was my case with Dish Network. I previously had – and canceled – their service at an old address, but the disease that is Dish promotional mail followed me to my new address. This meant that I would receive 1 or 2 pieces of mail a week from Dish, trying to get me back as a customer. As much as I love sky-high television content prices, I decided to attempt to get out of this junk mail hell.
I attempted to do this using the live chat on the Dish Network website – http://www.dish.com/chat/. Gwendolyn from the new customer section said she didn’t have access to that type of information, but would be happy to talk to me, FOR FREE, about Dish Network products. I thanked Gwen for her time and disconnected. I tried again with another rep and shortly into a similar conversation they said, “We have a lot of new offers for a new customer.”
Alright, so then I figured I’d give the customer service chat a shot. I didn’t have an account number any longer and I didn’t want to give them my phone number in fear they’d take this as some attempt to reinstate my service, so I just put in some gibberish and connected. I was connected to a representative named, wait for it, Apple Joy. Apple Joy wasn’t able to help me out either, but offered to transfer me to her supervisor, Noel. Noel wanted to confirm that I didn’t want to receive mail at my old address anymore. I don’t live at my old address anymore, so no, that’s not going to work out so well. I corrected Noel and he confirmed that I would not receive mail at my new address. Eureka!
Now I wait and see if I get any further mailings.
So, in short:
Go to http://www.dish.com/chat/ and click on customer service. Fill in your name and for the account/phone number put something bogus in (2125551212, for example). Ask the representative nicely that you would like to stop receiving mail to your address. If they’re unable to help you, request to be transferred to a supervisor.